The Most Important Questions to Ask When Hiring a Property Manager or Company

Olympus Group Real Estate • October 17, 2022

If you are looking for help managing your rental property, you might be thinking about hiring a property management company. Regardless of whether you own residential or commercial property, you must make sure that you hire the right property manager. That is why you need to think carefully about questions to ask property management company.

Before you hire a property manager, what are the top questions to ask in a property management interview? Learn more about what to ask property manager below, and reach out to an expert who can help you.

1. How Many Rental Properties Do You Manage?

One of the first questions you need to ask is about their current portfolio. There are several reasons why you need to ask this question. First, it will give you some idea of whether the property management company has experience working with properties like yours. If they have experience working with similar properties, they should be able to help you with yours. Second, you also need to figure out how many other properties they manage because you want to make sure they have time to help you. Get a feel about whether you can trust the property management company. You must make sure they spend the appropriate amount of time managing your rental property.

2. What Are the Current Trends in Real Estate?

Do not forget to make sure they keep up with the current trends in the world of real estate. The real estate market is changing quickly, and you need to hire a property management company that stays up to date on the latest changes. You need to make sure you are charging market rate for your properties, you must make sure you keep your properties updated, and you need to make sure your properties are attractive to potential renters. The only way a property management company can help you fulfill these goals is if they keep up with the latest trends. Be sure to ask about this during the interview.

3. How Long Do Their Clients Stay With Them?

One of the top questions to ask a rental property management company is about their client retention rates. Ask them how long some of their clients have been with them. Ideally, you want to find a property management company that has an easy time convincing their clients to stick around. If you find that their clients come and go quickly, this might be a sign that they don't provide the best services. You need to stick with a property management company that will go the extra mile for you. This will be reflected in the client retention rate.

4. Do You Use Software Programs for Communication and Transparency?

If you are wondering about questions to ask rental property managers, be sure to ask about their software. You want to work with a property management company that is open, honest, and transparent. If they are investing resources in a new software program, you will have an easier time seeing what is happening on your property. This will also give you easy access to important records, documents, and communication portals. If you need to get in touch with the property management company, you have an easy vehicle through which to do so.

5. What Is the Average Monthly Income Your Generate?

One of the top questions to ask a property manager during an interview is about your income. How is the rent going to be set for your renters? The response from the property management company should give you some important insight. If they provide you with a detailed answer that focuses on market rates, that is a good sign. Furthermore, the average income of their rental properties will give you some idea of how much money you can make for your property.

6. Are You Properly Licensed?

If you are wondering what to ask a property management company, do not forget to ask about licensing. You want to work with a property management company that stays up-to-date on all licenses. That way, you know that they run an ethical business. Different states have different regulations, so you may want to brush up on the regulations in your area before you interview a property management company. You must make sure they have the appropriate licensing to manage your property.

7. How Do You Collect Rent?

When you hire a property management company, one of its core services should be collecting rent. They should have a convenient option that makes it easy for you to get paid. Those property management companies have an automated payment system. Renters can pay the rent online, and with a quality software solution, you can make it easier for your renters to stay up-to-date on their payments. There are some renters who might want to pay with cash or a check, so make sure the property management company has alternative solutions set aside.

8. What Is the Contract Structure Like?

Do not forget to ask about the structure of the contract. Most importantly, you need to figure out how you will be charged. Are you going to be charged a monthly rate? Or, are you going to be paying a commission? Do not forget to ask about the length of the contract as well. Are you required to sign a long-term contract? Or, can you go month-to-month? You need to make sure you understand how much money you will have to pay for their services.

9. Do You Have Connections With Local Maintenance Companies?

As a rental property owner, one of your biggest responsibilities will be maintenance. When you hire a property management company, they should be responsible for setting up a maintenance appointment for you, and they should have someone there to meet the maintenance person. At the same time, you will still be responsible for paying for those services, so you may want to see if the property management company has connections with contractors in the local area that can help you save money. If they have a strong local network, that is a good sign.

10. How Do You Handle Late Payments?

If one of your renters is late, how is the property management company going to handle it? There are some situations where you might want to be a bit more compassionate, as one of your renters might have run into a tough time. On the other hand, you need to be firm enough that the renters do not take advantage of you. The property management company may have a policy in place regarding late payments, and you need to be familiar with what the policy is.

11. What Is Your Process for Handling Evictions?

Unfortunately, there are some situations where you might have to evict a tenant. This can be a tricky situation, as it requires plenty of notice and a court filing. The exact laws regarding eviction can vary from state to state, so you must make sure your property management company is up to date on all regulations. Then, you want to make sure they have a reliable legal team in place that can expedite the process and minimize stress. If they have a lot of experience handling evictions, that is a good sign.

12. Do You Have Someone Available at All Hours?

One of the biggest reasons why you are probably interested in hiring a property management company is that you do not want to be up at all hours handling renter emergencies. If one of your renters has an emergency in the middle of the night, is the property management going to have someone available? How quickly will they respond to the needs of your renters? The faster they respond, the easier it will be for you to convince your renters to sign another lease. Make sure the property management company is available when your renters need them.

13. If the Property Is Vacant, Do I Still Pay the Management Fee?

Depending on the way your contract is structured, you may still have to pay a property management fee if the property is vacant. That is particularly true if the property management company is still going to take care of it. At the same time, this is an important question you need to ask. The property management company may be willing to provide you with a discount if the property is vacant. Or, if you are purely paying a commission, and you are not generating any rent from the property, you might not have to pay anything at all. Make sure you clarify this question.

Include These Questions To Ask for Property Management Interview

In the end, there are numerous important questions you need to ask your property management company before you decide to hire them. There are plenty of options in the local area, so you may want to take a look at reviews and references as well. If you work with a professional property management company, you can save time and stress while making sure your renters are taken care of.

1,000,000+

SQUARE FEET MANAGED

800+

UNITS MANAGED

$100,000,000+

VALUE OF REAL ESTATE SOLD

1000+

SATISFIEID TENANTS